Random Server Crash

[Foppa]

Since I added ARK API 2.0 and plugins to the server. The Server has started to crash every day. And the bad thing it doesn't generate a crashdump or crashstack.
Wierd thing was that it crashed when the server was completely idle (With no players online)
But one thing that I am sure of that the server never crashed before I added the plugins and API. I have been running without any problems. So it has to be one of the plugins that make the server crash. I will try to get a screenshot next time of the crash.

New Description:
All my servers have been started to crash randomly after this date 2018-02-13. My symptoms are that Windows Event log is getting spammed by "Windows Error Reporting" and there are sometimes problems with KERNELBASE.dll, DNSAPI.dll or mswsock.dll.
And the prime suspect is Structures Plus mod since the released an update @ 2018-02-14


I have also been testing out plugins so it can't be the configurations files that make the server crash.

Server Information:

• CPU: i7 3.5Ghz 4 Cores (8 Treads)
• MEM: 32 GB
• SSD: 4x Raid 0 @ SATA 6GB
• OS: Windows Server 2016 Standard 64bit

Tests:

• ArkAdvert = tested and working
• ArkShop = tested and working
• CustomChat = tested and working
• ExtendedRcon = tested and working
• GameConfigManager = tested and working
• ImprovedCommands = tested and working
• Mutes = Disabled, causing crash when blacklisting words. Server still crashes tho.
• Playerlist = tested and working
• PluginUpdateChecker = Disabled..
• PM = tested and working
• Teleport = tested and working
• UnicodeRcon = tested and working
• WeekendRates = tested and working

Mods:

• Structure Plus (S+)
• Platforms Plus
• Auction House
• Resource Stacks
• Wooden Haning Bridge
• Awesome Teleporters

Plugins:

• ArkAdvert: v1.2
• ArkShop: v2.1
• CustomChat: v1.3
• ExtendedRcon: v2.1
• GameConfigManager: v1.0
• ImprovedCommands: v2.03
• Mutes: v1.3
• Permissions: v1.2
• PlayerList: v1.1
• PluginUpdateChecker: v1.1
• PrivateMessage: v1.4
• Teleport: v1.6
• UnicodeRcon: v1.0
• WeekendRates: v1.1

EDIT: Added server information.
EDIT: New description
EDIT: Updated Test results on Plugins (18-03-04)

 

[OwnProx]

if you have a screenshot of the crash message or a .dmp file it will help greatly identify the problem

 

[Foppa]

if you have a screenshot of the crash message or a .dmp file it will help greatly identify the problem

Lol, i manage to press report instead of reply. Don't mind my report on you xD
But yeah I have will do that as soon it happens. I have updated another server now with the same setup of plugins and mods but on the Ragnarok map.

/Foppa

 

[Foppa]

Looked through windows event logs found this:

Faulting application name: ShooterGameServer.exe, version: 4.5.1.0, time stamp: 0x5a89d462
Faulting module name: DNSAPI.dll, version: 10.0.14393.1770, time stamp: 0x59bf2f09
Exception code: 0xc00000fd
Fault offset: 0x0000000000011741
Faulting process id: 0x18d0
Faulting application start time: 0x01d3abd725a394fc
Faulting application path: C:\Servers\ARK\The Island\ShooterGame\Binaries\Win64\ShooterGameServer.exe
Faulting module path: C:\Windows\SYSTEM32\DNSAPI.dll
Report Id: 229c1748-e65f-49d3-9ee2-f90ac45e593d
Faulting package full name:
Faulting package-relative application ID:

Looks like something goes wrong with the DNSAPI.dll so this might be an OS issue after all I will see what the crash messages say.

 

[Foppa]

Found the issue. When someone wrote "Fuck" The server crashed. So i guess it is something with the Mute plugin.View attachment 215

 

[Foppa]

Well, the server keeps on random crashing. Now it is only in the Event viewer I found a trace of the crash:

Faulting application name: ShooterGameServer.exe, version: 4.5.1.0, time stamp: 0x5a89d462
Faulting module name: DNSAPI.dll, version: 10.0.14393.1770, time stamp: 0x59bf2f09
Exception code: 0xc00000fd
Fault offset: 0x0000000000011741
Faulting process id: 0x1d00
Faulting application start time: 0x01d3aca717a39c07
Faulting application path: C:\Servers\ARK\The Island\ShooterGame\Binaries\Win64\ShooterGameServer.exe
Faulting module path: C:\Windows\SYSTEM32\DNSAPI.dll
Report Id: 0d96a272-efbc-44f8-b361-558bf09073a7
Faulting package full name:
Faulting package-relative application ID:

 

[Foppa]

Hmm.. Now i think i found something more correctly:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: UE4-ShooterGame
P2: 4.5.1.0
P3: 5a89d462
P4: ShooterGameServer.exe
P5: 4.5.1.0
P6: 5a89d462
P7: c0000005
P8: 00000000014A241D
P9: !Ragnarok?listen?Port=7674?QueryPort=26002?MaxPlayers=70?bRawSockets?AllowCrateSpawnsOnTopOfStructures=True -culture=en -forcenetthreading -ForceAllowCaveFlyers -AutoDestroyStructures -clusterid=foppasgaming-cluster-00 -ClusterDirOverride="C:\ARK\Steam" -NoTr
P10: UE4!C:/Servers/ARK/Ragnarok/ShooterGame/Binaries/Win64/!Server!0

Attached files:
\\?\C:\Servers\ARK\Ragnarok\ShooterGame\Saved\Logs\Dump-401567824.dmp
\\?\C:\Servers\ARK\Ragnarok\ShooterGame\Saved\Logs\ShooterGame.log
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD27.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_UE4-ShooterGame_b7f06a8bbeffacee210148d499bbaf0befcaa63_00000000_cab_0919ad27

Analysis symbol:
Rechecking for solution: 0
Report Id: 034380b7-18b4-11e8-9100-08626627a96e
Report Status: 0
Hashed bucket:

 

[Michidu]

View attachment 222
Here is call stack. It doesn't seem like a plugin issue, maybe a mod.

 

[Foppa]

View attachment 222
Here is call stack. It doesn't seem like a plugin issue, maybe a mod.

Yeah, I noticed yesterday when I was looking through the history of Event logs this problem started 2018-02-13 and at that time I didn't have the plugins even installed.

Is it possible to see what mod is causing the crash?

 

[Michidu]

Yeah, I noticed yesterday when I was looking through the history of Event logs this problem started 2018-02-13 and at that time I didn't have the plugins even installed.

Is it possible to see what mod is causing the crash?

Unfortunately, i don't think there is an easy way to find a mod that causing crashes. Sometimes you can guess it by looking at the crash call stack. Maybe it's not a mod at all and just something within ark.

 

[Foppa]

I may have found the issue.
* The problems started: 2018-02-13
* Structures Plus Update: 2018-02-14

It is a vague theory tho. But I have reported to the S+ instead. I think we can close this topic.

 

[JesterSuave]

I also suspect S+ with our crashes

 

[Foppa]

I also suspect S+ with our crashes

I have reported to them @ Steam. But I haven't got any answer yet.

/Foppa

 

[Foppa]

@JesterSuave Do you have the Auction House mod on your server?
I just discovered that they released an update @ 13 Feb @ 5:46am

 

[OwnProx]

try unload mutes

 

[Foppa]

try unload mutes

Already done. Still crashing :/

 

[Kane]

I use S+ and Auction House. I as well get many crashes a day. I have limited my API use to just:

Shop
Playerlist
Improved Commands
Private Messages
Weekend Rates

 

[JesterSuave]

@Foppa
No sir I don't use the Auction House.

My list of Mods:
S+
Platforms+
Utilities+
Classic Flyers
Automated Ark
Ultra Stacks
Castles, Keeps and Forts
Confuciusornis
SupremeArk Donor Mod
SupremeArk Craftable Terminal
Force Fix Dino Mod
Kibbler
Ticket Mod
Swim Clear SCUBA Mask

My list of plugins:
Teleport
Shop
Improved Commands
Extended Rcon
AllEngrams
DinoTracker

My crashes:
Come with no crashstack. When looked at in event viewer it simply references "Faulty Module ntdll"

We've been fairly sparse on crashes lately since I removed Raw Sockets and Force Net Threading. Not sure if that actually did anything.

 

[Foppa]

@Foppa
No sir I don't use the Auction House.

My list of Mods:
S+
Platforms+
Utilities+
Classic Flyers
Automated Ark
Ultra Stacks
Castles, Keeps and Forts
Confuciusornis
SupremeArk Donor Mod
SupremeArk Craftable Terminal
Force Fix Dino Mod
Kibbler
Ticket Mod
Swim Clear SCUBA Mask

My list of plugins:
Teleport
Shop
Improved Commands
Extended Rcon
AllEngrams
DinoTracker

My crashes:
Come with no crashstack. When looked at in event viewer it simply references "Faulty Module ntdll"

We've been fairly sparse on crashes lately since I removed Raw Sockets and Force Net Threading. Not sure if that actually did anything.

I did the same thing it has so far not crashed. What map do you use?

Regards
Foppa

 

[Foppa]

I use S+ and Auction House. I as well get many crashes a day. I have limited my API use to just:

Shop
Playerlist
Improved Commands
Private Messages
Weekend Rates

I have talked with the devs of Auction House and they are not sure yet if it is Auction House or something within ark causing the crash.

Regards
Foppa